These policies are in place to ensure the safety, comfort, and consistency of care for every dog in our home. By booking with Harley’s Dog Sitting, you agree to the following.

Care Environment

Harley’s Dog Sitting is an in-home, family-style dog care service located on a private vineyard in Calistoga, California. Dogs are integrated into daily household life and cared for within a structured, routine-based environment.

This is a real home with children and other dogs. Routines, boundaries, and safety practices are essential to how we operate.

Crating & Safety

Dogs are crated overnight and during meals as a standard practice.

Crates are also required for emergency preparedness, including evacuation situations where dogs must be transported quickly and safely.

Dogs must be comfortable being crated to stay with us.

Very rare exceptions may be made at our discretion, but crates should be considered a required part of care.

Supervision & Alone Time

While we are often home, we do not provide constant supervision.

Dogs must be comfortable being left alone for a minimum of two (2) hours at a time.

This allows us to maintain a healthy, low-stress environment for both dogs and humans.

Sleeping & Furniture

Dogs sleep in their crates overnight.

Dogs do not sleep in bed with us.

During the day, dogs are welcome on furniture unless otherwise requested by the owner.

Drop-Off & Pick-Up

Drop-off and pick-up are by appointment only.

Appointments are available daily between 8:00 AM and 6:30 PM.

Pickups or drop-offs outside these hours are not permitted.

A late fee of $15 per half hour may be applied for late pickups.

Clients are asked to text or call 15–30 minutes before arrival and again upon arrival.

Health Requirements & Vet Records

All dogs must:

• Be up to date on rabies vaccinations
• Be current on flea, tick, and heartworm prevention
• Wear a rabies tag on their collar
• Arrive in good general health

New clients are required to provide current veterinary records prior to their first stay.

Medications & Injections

We can administer medications, including injections, as instructed.

Clear written instructions and any required supplies must be provided prior to the stay.

What to Bring

Please bring:

• Your dog’s food
• Collar or harness and leash
• Medications (if applicable)

We provide crates, beds, bowls, and enrichment.

Please do not bring toys, as they may cause guarding or conflict between dogs.

Emergency Care & Veterinary Treatment

In the event of an emergency, we will make every effort to contact the owner immediately.

If urgent care is required and time is critical, we will transport the dog to the nearest emergency facility:

VCA PetCare East Veterinary Hospital
Santa Rosa, CA — Mendocino Avenue

By agreeing to these policies, you authorize Harley’s Dog Sitting to seek and approve necessary urgent or life-saving veterinary treatment if you cannot be reached.

All veterinary, emergency, and related costs remain the sole responsibility of the owner.

Emergency Contacts

Clients must provide:

• A veterinarian’s name, address, and phone number
• At least one emergency contact who is not traveling with the client

Emergency contacts may make medical decisions on the owner’s behalf if the owner cannot be reached.

Interactions, Mixed Groups & Injury Responsibility

Harley’s Dog Sitting is a shared, in-home environment. Dogs of varied breeds, sizes, ages, and energy levels may be present at any given time.

We do not restrict breeds.

We do not guarantee breed-specific, age-specific, or dog-specific separation.

We will not restrict or exclude dogs or breeds at the request of another client.

Owners acknowledge that dogs will interact with a mixed group as part of normal household life.

Dogs are supervised and managed thoughtfully; however, interactions between dogs carry inherent risk.

Minor injuries (including scratches, nips, or scuffles) can occur despite appropriate supervision.

Each owner remains financially responsible for injuries or medical care required for their own dog, regardless of fault.

Harley’s Dog Sitting is not responsible for injury-related costs resulting from dog-to-dog interactions unless caused by gross negligence.

We reserve the right to separate dogs, modify group dynamics, or discontinue care if a dog’s behavior presents a safety concern for the household.

Payments

A non-refundable fee of 50% of the total stay is required at the time of booking to confirm a reservation.

The remaining balance is due at drop-off, prior to the start of the stay.

Accepted payment methods are Venmo or Zelle.

Payment methods are subject to change without notice.

No discounts or loyalty programs are offered.

Failure to complete payment as outlined above may result in cancellation of the reservation.

Extended Care

Services are provided on a 24-hour basis, calculated from the original drop-off time.

The first 2 hours beyond the 24-hour period are waived.

More than 2 hours and up to 8 hours beyond the 24-hour period: 50% of the nightly rate.

More than 8 hours beyond the 24-hour period: 100% of the nightly or daycare rate.

If a client’s pickup time on the final day of the stay exceeds the drop-off time on the first day by more than two hours, extended care fees will apply based on the additional time provided.

Cancellations

A non-refundable fee of 50% of the total stay is required to confirm a booking.

Cancellations prior to the stay will not refund the non-refundable portion.

Early returns or early pickups are not eligible for refunds.

Abandonment Policy

In accordance with California Civil Code Section 1834.5, any dog not picked up within 14 calendar days of the agreed pickup date may be deemed abandoned.

In such cases, Harley’s Dog Sitting will follow all legal requirements. The owner remains financially responsible for all boarding, veterinary, and related costs incurred.

Photos & Media

Photos of dogs taken during their stay may be shared on our website, social media, or promotional materials.

If you prefer that your dog not be included in photos, please notify us in writing prior to the stay.

Fit & Discretion

We reserve the right to decline or discontinue care if we determine that our home environment is not a good fit for a dog or for the safety of our household.

Agreement

By booking with Harley’s Dog Sitting, clients acknowledge that they have read, understand, and agree to these policies.